Return & Refund Policy

At Aurex Perfumes, we believe trust comes before anything else. That's why we want you to shop with complete confidence.

Open Parcel Before Payment

For Cash on Delivery (COD) orders, you can open your parcel and check the product before making the payment.

Please verify that you have received the correct product and that the package is in good condition. Once you are satisfied, you can complete your payment.

14-Day Money Back Guarantee

Your satisfaction is our priority.

If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.

Once we receive the returned product and verify it according to our return guidelines, your refund will be processed.

Return Eligibility

To qualify for a refund:

The return request must be made within 14 days of delivery.
The product should be returned with its original packaging, including the perfume bottle and box.
The product should not be intentionally damaged or tampered with.
Please include all accessories or promotional items (if any) received with the order.

How to Request a Return

To start a return, simply contact our support team with your order details.

WhatsApp: 0313-5313042

Our team will guide you through the complete return process.

Refund Process

After receiving and inspecting the returned parcel, we will process your refund.

Refunds are typically completed within 5–7 business days after the returned product has been approved.

The refund will be issued through the appropriate payment method or as mutually agreed with the customer.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Our support team will arrange a replacement or refund after verifying the issue.

Need Help?

If you have any questions regarding returns, refunds, or your order, we're always here to help.