Return & Refund Policy — Aurex Perfumes

At Aurex Perfumes, we aim to provide a smooth and reliable shopping experience. If you face any issue with your order, please review our return and refund policy below.

Returns:
We only accept returns in case the product is damaged, leaking, or you receive the wrong item. To request a return, customers must contact our WhatsApp number : +923135313042  within 24 hours of delivery and share clear photos or videos as proof. The product must be unused and in its original packaging.

Refunds:
Refunds are processed after the returned item is received and inspected. If your request meets our conditions, the refund will be issued accordingly. Refunds are not applicable for change of mind, fragrance preference, or if the product has been used.

Non-Returnable Situations

We do not accept returns if:

1. The fragrance has been used or opened
2. The customer does not like the scent
3. The request is made after 24 hours of delivery
4. The product packaging is damaged by the customer
5. Refund Processing
   Once approved, refunds are processed within a few working days. The refund method will be shared with the customer during confirmation.

For any return or refund request, please contact on our WhatsApp number : +923135313042 
 with your order details.